Reversing money on OPay can be done under certain conditions, such as if the transaction was made in error or if there was a problem with the recipient. However, do note that OPay cannot directly reverse transaction, but they can initiate a refund process whereby they help you to get in touch with the person the money was wrongfully transferred to and appeal for a refund. How if ever, this can only be done if the funds are transferred between two OPay accounts.
If the transaction is an inter-bank transfer, you'll need to contact the person of the wrong account immediately to recover your money. In this situation, you need to be patient and persistent in your communication with the person until the refund is successfully processed. However, if the recipient is uncooperative, you may need to seek legal advice or assistance from the person's bank to recover your funds.
The recipient's bank will then invite the person to bank to explain and proof the ownership of the fund that was transferred to his/her account on the date the transaction was initiated. However, before it get to this stage, make sure you've inform OPay about this through their hotlines; 0700 888 8328 or 01 888 8328, email; support@opay-inc.com, or in-app support.
Initiating a Refund/Reversal
When contacting OPay support and the recipient bank for the transaction reversal, it's important to be prepared with specific details. Make sure to have the "Transaction ID," "Session ID" or "Reference Number", the exact "Date and Time" of the transaction, the "Amount" involved, the "Recipient's details", and your account information readily available. Providing these details will help customer support quickly locate the transaction in question in the bank system.
When explaining the issue to the support team, be clear and concise. Clearly state the reason for your reversal request, whether it’s due to a wrong transaction, a duplicate payment, or another issue. Being specific will help expedite the process and increase the likelihood of a successful resolution.
After submitting your request, be proactive in following up with the customer support team if you do not receive a response within the expected timeframe. It’s also advisable to keep records of all your communication for future reference.
Acting quickly is crucial, as the chances of reversing a transaction decrease over time. If the recipient is someone you know, consider reaching out to them directly to request a return of the funds. However, keep in mind that not all transactions are reversible, particularly if the recipient has already withdrawn or used the funds. Following these steps will assist you in initiating a reversal request with OPay.
Does OPay Refund Money?
Unfortunately, if you've sent money through OPay to a wrong account, it cannot be retrieved through OPay itself. The only way to obtain a refund is if the recipient of the funds agrees to send the money back to you. If the recipient does not return the funds, OPay will not be able to process a refund for you until you take permission from the recipient's bank. To initiate a refund from the recipient's bank, you'll need a court affidavit, and proof of the transactions.
However, if a transaction is made via POS and the funds do not appear in your wallet, report the issue immediately using the Support tab in the OPay app. Be sure to include the transaction number and a screenshot of the transaction receipt. The reversals will be processed instantly and should appear in the cardholder’s account immediately.
In conclusion, if you encounter issues with a transaction made through OPay—whether it's a missing credit in your wallet or a need for a reversal—it's crucial to act swiftly. Report any discrepancies using the Support tab in the OPay app, providing necessary details such as the transaction number and receipt screenshot. Reversals are processed instantly to the cardholder’s account. However, if the funds were sent to another person, you will need their cooperation to return the money, as OPay cannot reverse the transaction on its own.
