Deactivating and deleting your PalmPay Account is one of the most simple task to carryout with your account. After deactivating or closing your account, then you can proceed to deleting your account. In this case, all your financial and personal information will be wipe off PalmPay's database.
However, why would you want to close and delete your PalmPay Account? You might choose to close your Palmpay account for several reasons, such as finding a better payment alternative with lower fees or faster processing, no longer needing the service, concerns about account security, or dissatisfaction with the service or customer support.
If you decide to close your PalmPay account for any of these reasons, we can guide you on how to deactivate it easily. However, before we proceed to the deactivation and deleting of the account, do note that you can always re-activate your PalmPay account after closing or deactivating. But you cannot restore the account once it's deleted - you can only register new account.
How to Deactivate PalmPay Account
You'll need to contact PalmPay customer care via the app or email to get your account deactivated. To close your Palmpay account, open the Palmpay app or visit their website, log in, and navigate to the "Contact Us" or "Support" section. Select the option to "Close Account" or "Deactivate Account," then follow the instructions provided by the Palmpay support team to complete the process.
Unlike OPay, the "Close Account" button is not available on the PalmPay App. In addition, if you cannot find the "Close Account" option in the support page of PalmPay App, then you'll need to get in touch with a customer representative via Email.
To close your PalmPay account via Email, you can follow these steps:
- Compose an Email: Open your email client and create a new email addressed to support@palmpay.com.
- Request Account Closure: In the email, clearly state your request to close your account. Include your account details, such as your full name and the phone number and email associated with your account, to help them identify you. Preferably, you need to send the email via your palmpay registered email address.
- Send the Email: After composing your message, send the email and wait for a response from the customer support team.
Alternatively, you can also contact PalmPay directly by calling their customer service number at +234 18886888. Be prepared to provide your account information for verification purposes during the call.
Deleting PalmPay Account
To delete your financial information such as BVN and personal information such as NIN, phone number and email address, then you need to state it in the email that you want all your data erased from their database. Once you account is closed and your data is erased, you cannot restore and have access to that account ever again.
However, if PalmPay delete your data from their database, you can register a new account using the same data and information. But if your data is not erased, there's no way you can create another PalmPay account using the same information - BVN and NIN.
If your account is only deactivated or closed, then you can reactivate or restore it back whenever you want. Follow the guides provided in the section below to reactivate and restore your PalmPay Account easily.
Reactivating PalmPay Account
If you've deactivated your Palmpay account but wish to reactivate it later, you can do so by contacting the Palmpay customer support team through the app or website. This is particularly useful if your deactivation was only temporary.
To reactivate your account, open the Palmpay app or visit their website, log in, and navigate to the "Contact Us" or "Support" section. From there, select the option to "Reactivate Account" and follow the instructions provided by the support team to complete the process.
The Bottom Line
Before deleting your Palmpay account, take precautions like clearing any outstanding transactions, backing up important data, and withdrawing any funds in your wallet. Failing to address these steps could result in issues during the account closure, such as losing access to transaction history or dealing with unresolved payments.
Frequently asked questions about closing a Palmpay account include concerns about losing transaction history, handling outstanding balances, and the time required to close an account. Generally, the process involves contacting Palmpay's customer support through the app or website.
It's advisable to save your transaction history before closing the account, as it will become inaccessible afterward. If needed, you may be able to reactivate your account by contacting customer support and providing verification information. If you encounter any difficulties, reaching out to Palmpay's support team is recommended for further assistance.
